This FAQ applies to purchases made through brentovia.com. For support, contact service@brentovia.com.

Who operates this website?

Huai'an Tengyun Tuohai Technology Co., Ltd., doing business as Brentovia, operates brentovia.com. The company is the seller of record for purchases made through this website.

What is the business address?

Business address: Room 3118, Building 5, No. 3 Shenzhen East Road, Huai'an Economic and Technological Development Zone, Jiangsu Province, China.

When will my order be processed?

Orders are typically processed within 1-3 business days after payment is confirmed and the order has passed routine review.

How long does delivery take?

Estimated delivery is typically 7-15 business days after dispatch. Delivery times can vary by destination, carrier operations, customs review, weather, holidays, and other events outside our control.

How much does shipping cost?

Available shipping methods and costs are shown at checkout before payment is submitted. Free or promotional shipping may be offered when shown on the store or at checkout.

How do I request a return?

Email service@brentovia.com within 30 calendar days after delivery. Include your order number, the item you want to return, the reason for return, and photos or videos when relevant.

When will I receive a refund?

Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected. Bank or payment provider timing may vary.