These terms apply when customers visit or place an order through brentovia.com. For customer support, email service@brentovia.com.

Return Requests

Please email service@brentovia.com before returning any item. Unauthorized returns may not be accepted because each request must be reviewed first.

Eligibility

Items should be unused, in their original condition, and include the original packaging when applicable. Some items may not qualify if they are damaged after delivery, altered, washed, used, or missing required parts.

Review Process

After we receive your request, we may ask for your order number, product photos, or additional details. If approved, we will provide return instructions by email.

Refund Timing

Approved refunds are processed after the returned item is inspected. The time required for funds to appear depends on the payment provider.

Damaged Or Incorrect Items

If your order arrives damaged or incorrect, contact us promptly with photos and your order information so we can review the issue.